To make booking easier for users train tickets and availing other train related services through Indian Railways Catering and Tourism Corporation (IRCTC) platform, is provided by Indian Railways AI chatbot called AskDisha 2.0. The chatbot provides various services to the users such as booking tickets and getting refunds and also provides the necessary information.
Here’s everything you need to know about IRCTC’s AI chatbot.
What is AskDisha 2.0
AskDisha 2.0 also known as Digital Interaction TO Seek Help Anytime is an artificial intelligence and machine learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages ​​and is available on IRCTC’s mobile app and website.
It facilitates various services offered by the train ticket booking platform like booking tickets, checking PNR status, canceling tickets and more using simple commands with AskDisha 2.0.
In addition to these, AskDisha 2.0 also supports voice commands and provides users with an option to access the service using voice commands.
Services supported by AskDisha 2.0
- Reserve the Card
- Check PNR status
- Cancel the card
- Get refund status
- Change boarding station
- Check your booking history
- See E-Ticket
- Download the ERS
- Print and share the E-Ticket
How to access AskDisha 2.0
- AskDisha 2.0 is available on IRCTC’s website and mobile app.
- To access it, open the official
IRCTC website - Look for the AskDisha 2.0 logo in the lower right corner of the home page
- Enter the required details or simply start typing your query in the text box below
- Alternatively, you can also click on the ‘microphone’ icon to speak your command.
- To use AskDisha 2.0 on your smartphone, download the IRCTC Rail Connect app on your smartphone
- Look for the AskDisha 2.0 icon and start typing or speaking your query.
